Terms of Service

Tairo AS — the company behind tairopartners.com
Org. nr. 936 910 572 · Registered in Narvik, Norway

These Terms of Service ("Terms") govern your use of the AI services provided by Tairo AS ("Tairo", "we", "us", or "our"). By accessing or using our services, you agree to these Terms. If you do not agree, you may not use our services.

1. Service Description

Tairo provides AI-powered automation and customer-engagement services for businesses. Our services include:

• AI chat and call agents — autonomous AI agents that handle customer inquiries 24/7 across chat, voice/phone, and messaging in multiple languages, with smart escalation and human handover, trained on the client's own knowledge base and integrated with the client's systems (including CRM).
• Smart lead nurturing — AI-driven lead qualification, scoring, enrichment, and multi-channel follow-up to re-engage and convert the client's existing leads and prospects.
• Full business transformation — diagnostic audits, AI integration strategy, implementation, and ongoing optimization of business processes.

Specific deliverables, pricing, trial terms, and service levels are set out in individual service agreements, proposals, or Statements of Work ("SOWs").

2. Fees and Payment

• All fees are set out in your service agreement, proposal, or SOW.
• Invoices are due within 14 days of issue unless otherwise agreed in writing.
• Late payments may incur interest at the statutory rate plus reasonable collection costs.
• Fees are exclusive of VAT and other applicable taxes unless stated otherwise.
• Ongoing service fees are billed monthly in advance unless otherwise agreed.
• Setup fees are non-refundable, except where a free trial, risk-free pilot, performance-based arrangement, or results guarantee applies — in which case the terms of that specific arrangement, as set out in your service agreement, govern.

3. Data Protection and Privacy

• We maintain appropriate security measures and comply with the GDPR and the Norwegian Personal Data Act (personopplysningsloven).
• Our Privacy Policy (tairopartners.com/privacy) explains how we handle personal data.
• For business clients, a separate Data Processing Agreement (DPA) governs our role as processor of customer, guest, lead, or prospect data.
• Clients remain the controller of all customer data processed through our services. Tairo acts solely as processor, following client instructions.
• We will notify you without undue delay after becoming aware of a confirmed personal data breach affecting your data, and will support you in meeting your obligations under applicable law (including the authority-notification timelines under the GDPR).

4. Data Security

We maintain technical and organizational measures appropriate to the risk, including:

• Enterprise platform infrastructure that is independently audited against SOC 2 standards
• Encryption of data in transit (TLS) and at rest
• Access controls and data-processing procedures designed to meet GDPR requirements
• AI guardrails, intelligent escalation, and human-takeover safeguards in our agents

5. Acceptable Use

You agree not to use our services for:

• Illegal or unlawful activities
• Harassment, spam, or unsolicited mass communications
• Impersonation or fraudulent activity
• Distribution of malware or harmful content
• Unauthorized access to systems or data

For outbound communications (including lead-nurturing campaigns and call services), you are responsible for ensuring all messaging complies with applicable marketing, telemarketing, and consent laws.

6. Client Responsibilities and Indemnification

• You are responsible for ensuring that your use of our services complies with applicable laws and regulations.
• You must obtain and maintain all necessary consents from your customers, leads, or users before submitting their data to our systems or engaging them through our services.
• You agree to indemnify and hold Tairo harmless against any claims, damages, or expenses arising from your misuse of our services or unlawful processing of personal data.

7. Third-Party Services and Sub-Processors

• We use trusted third-party providers (sub-processors) — such as cloud hosting, conversational AI, LLM, voice/telephony, lead-enrichment, and communication providers — to deliver our services.
• We remain responsible for ensuring that all sub-processors meet equivalent security and privacy standards.
• A current, named list of sub-processors is available to contracted clients on request, under our DPA and applicable confidentiality terms.

8. Service Availability

• We aim to maintain 99.9% availability of our AI services, excluding scheduled maintenance.
• Because our services rely in part on third-party infrastructure and providers, availability commitments and any related service credits are set out in your individual service agreement or SOW and are aligned with the availability of the underlying providers.
• In the event of a service interruption, we will provide timely updates and work to restore service as quickly as reasonably possible.

9. Intellectual Property

• All software, content, features, and functionality of our services are owned by Tairo and protected by intellectual property laws.
• You retain ownership of your own data and customer content.
• Nothing in these Terms transfers ownership of intellectual property between the parties.

10. Limitation of Liability

• To the maximum extent permitted by law, Tairo is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, revenue, data, or goodwill.
• Our total liability under these Terms will not exceed the fees paid by you to us in the 12 months preceding the event giving rise to the claim.

11. Termination

• Either party may terminate the agreement with 30 days' written notice.
• On termination, you will retain access to your data for 90 days to facilitate migration, after which it will be securely deleted unless retention is required by law.
• Termination does not relieve you of payment obligations for services already delivered.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Norway. Any disputes shall be subject to the jurisdiction of the Norwegian courts, with Oslo as the agreed venue, unless otherwise agreed in writing.

13. Force Majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, government actions, strikes, internet outages, or acts of war.

14. Contact

For questions regarding these Terms, contact us at:

Tairo AS — tairopartners.com
Org. nr. 936 910 572
Kongens Gate 49, 8517 Narvik, Norway