Terms of Service
Effective Date: January 12th, 2026
These Terms of Service ("Terms") govern your use of Tairo Partners AI transformation services. By accessing or using our services, you agree to these Terms. If you do not agree, you may not use our services.
1. Service Description
Tairo provides AI-powered automation services for businesses, including but not limited to:
- Lead generation & customer reactivation
- AI call & chat services
- Social media management
- Business transformation and optimization
Specific deliverables, pricing, and service levels may be set out in individual service agreements, proposals, or Statements of Work ("SOWs").
2. Fees & Payment
- All fees are set out in your service agreement, proposal, or SOW.
- Invoices are due within 14 days of issue unless otherwise agreed in writing.
- Late payments may incur interest at the statutory rate plus collection costs.
- Fees are exclusive of VAT, GST, or other applicable taxes unless stated otherwise.
- Unless otherwise agreed, setup fees are non-refundable, and ongoing service fees are billed monthly in advance.
3. Data Protection & Privacy
- We maintain enterprise-grade security and comply with GDPR, the Norwegian Personal Data Act, and UAE Data Protection Law (Law No. 45 of 2021).
- Our Privacy Policy (tairopartners.com/privacy) explains in detail how we handle personal data.
- For enterprise clients, a separate Data Processing Agreement (DPA) governs our role as a processor of customer/guest data.
- Clients remain the controller of all customer data processed through our services. Tairo acts solely as a processor, following client instructions.
- We notify clients of any confirmed data breach without undue delay, and within 24 hours where required by law.
4. Data Security & Compliance
We maintain enterprise-grade security measures, including:
- End-to-end encryption for all data transmission
- Security controls aligned with ISO 27001 framework
- GDPR-compliant data processing procedures
- Regular security reviews and access controls
- Infrastructure designed to meet enterprise security standards
5. Acceptable Use
You agree not to use our services for:
- Illegal or unlawful activities
- Harassment, spam, or unsolicited mass communications
- Impersonation or fraudulent activities
- Distribution of malware or harmful content
- Unauthorized access to systems or data
6. Client Responsibilities & Indemnification
- You are responsible for ensuring that your use of our services complies with applicable laws and regulations.
- You must obtain and maintain all necessary consents from your customers or users before submitting their data to our systems.
- You agree to indemnify and hold Tairo harmless against any claims, damages, or expenses arising from your misuse of our services or unlawful processing of personal data.
7. Third-Party Services & Sub-Processors
- We may use trusted third-party providers (sub-processors) such as cloud hosting, CRM, and communication platforms to deliver our services.
- A current list of sub-processors is available upon request.
- We remain responsible for ensuring all sub-processors meet equivalent security and privacy standards.
8. Service Level Agreement (SLA)
- We guarantee 99.9% uptime for our AI services, excluding scheduled maintenance.
- In the event of service interruption, we will provide timely updates and work to restore service as quickly as possible.
- Credits for extended outages may be applied as outlined in your service agreement or SOW.
9. Intellectual Property
- All software, content, features, and functionality of our services are owned by Tairo and protected by intellectual property laws.
- You retain ownership of your own data and customer content.
- Nothing in these Terms transfers ownership of intellectual property between the parties.
10. Limitation of Liability
- To the maximum extent permitted by law, Tairo is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, revenue, data, or goodwill.
- Our total liability under these Terms will not exceed the fees paid by you to us in the 12 months preceding the event giving rise to the claim.
11. Termination
- Either party may terminate this agreement with 30 days' written notice.
- Upon termination, you will retain access to your data for 90 days to facilitate migration, after which data will be securely deleted unless required by law.
- Termination does not relieve you of payment obligations for services already delivered.
12. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of Norway and the United Arab Emirates. Any disputes shall be resolved in the courts of Oslo, Norway or Dubai, UAE, depending on the contracting entity, unless otherwise agreed in writing.
13. Force Majeure
Neither party is liable for failure or delay in performance caused by events beyond reasonable control, including natural disasters, government actions, strikes, internet outages, or acts of war.